Customer Testimonials
I had a really disappointing experience at Sterling McCall GMC. I initially spoke with a young guy named Johnathan who constantly overtalked me and didn’t seem interested in listening to what I actually wanted. They gave me numbers on one truck, but I didn’t like that particular vehicle, so I started working with someone else named Floyd. He gave me numbers on a different truck, which was fine, and after a few days of back-and-forth—mostly because they kept texting me—I started thinking more seriously about the deal. At one point, I had three different people texting ... Read More DealerRater - Jun 16, 2025
Friendly service with good communication. Thorough inspection and resolution of issues same day. Truck received clean.
Carlos gave GREAT service today! I will definately return. Loved the video from technicians. Good trustworthy service is hard to find. This is the service i receive everytime I visit.
Service in general and costumer attention is excellent. Service Advisor John Ramirez is great always.
Good services all the time they make you feel like in your house easy and comfortable
Good service they will try real hard to help you out left my phone number always checking on me
We had a great experience with the sales force. Got a good price from them
Keith was great, very knowledgeable of the vehicles I looked at. Zach kept me close to my budget, until I got to the finance manager, he did his job, lol. Overall, great staff. I’ll be back in 3 years.
The attention was great, and the prices are affordable, I was looking for a new car in different places and they match what I need !!
Charge me $800 TRUCK doing the same thing didn’t fix anything !!!! Just because I’m a woman they mess over me !!!! took my payment TRUCK doing the same thing🥲😕
Fast and professional service! I got my car fixed, and it was cleaned up before I picked it up! Thanks
The service advisor was very polite and took care of my vehicle maintenance requirements and a re-call. Very pleased with the time zi had to wait for my vehicle.
I really appreciate all the help yall did excellent service high recommend this place excellent staff help you out to the right way to get your services get done thanks again
Always responsive and courteous. Service staff keeps you updated throughout the whole process and notifies you of any changes or additional service needed.
I recently purchased a 2026 GMC Terrain Elevation from Sterling McCall GMC, and the entire experience exceeded my expectations. Debbie Roberts was exceptional throughout the process—she worked hard to find the right vehicle and terms that matched exactly what I was looking for. There was absolutely no pressure at any point, which made the experience comfortable and enjoyable.
Debbie was extremely knowledgeable about the Terrain Elevation and took the time to explain all the features and options clearly. Her professionalism and dedication truly stood out.
The finance team also deserves credit for their speed and efficiency. The paperwork was handled ... Read More DealerRater - May 19, 2025
Waited three hours for truck repair didn’t receive any updates from service advisor. Had to go find somebody when my truck was ready so I can leave.
It was an awesome experience. Very pleased with my Advisor. I was in and out within an one hour.
I cannot say enough regarding Sterling McCall Buick GMC dealership. It is always clean, the Service Reps and Salepersons are nice and polite. The wire-fi does not go in and out. The environment is excellent.
I would like to extend my sincere thanks for the excellent service provided during my recent visit. My vehicle was serviced with great care and attention to detail, and I truly appreciate the quality of work performed. Additionally, the customer service I received was outstanding—friendly, professional, and efficient. Thank you once again. I will definitely be returning for future service needs and will gladly recommend your team to others.
My car always feels like it’s at its best when it gets serviced here.
Mr Basil did an excellent job regarding the replacement of my vehicle engine, he communicated with the GMC warranty department and kept me updated regarding the status.
Kassandra in sales and Floyd and Senate in Sales Management made my experience absolutely seamless and amazing. They made buying my dream SUV quick and seamless. I came to Sterling McCall after having a horrible experience with another dealership, who reneged on a deal. I am very appreciative of the sales team at Sterling McCall.
DO NOT recommend this dealership to anyone.
On April 4, I signed paperwork and paid $6,000 down for what was advertised as a brand new 2025 GMC Terrain. The salesman, Darren, was great—but the rest of the experience was an absolute nightmare. I was later informed that the vehicle wasn’t even on-site when I signed. I had to come back the next day to get it, and it turned out to be a courtesy vehicle with over 2,000 miles on it—yet my paperwork listed it as “new” with only 5 miles. They even changed the oil before handing it over.
I was ... Read More DealerRater - May 3, 2025
The advisor was very professional. The pricing seemed a bit high as it usually is.
I was very dissatisfied today. I was overcharged and car wash not good. No help from manager Calvin or Aron
Sterling McCall Buick GMC is wonderful!! Service Advisor Basil is the best!! He always takes care of my car when I bring it in for regular maintenance or repair. He is kind, courteous, knowledgeable about every aspect of the vehicle, and patient with me when I ask dumb questions!! All of the people that I have met at this dealership are awesome. From Basil, my Service Advisor, to Chris the Repair Manager, to the guy in the parts department, and to Craig, the General Manager… they are a great team!!
This dealership is prompt reliable and to the point my request was completed. My truck came out clean and time manner. Great job guys.
I have 2 months with my used car I just bought it, and they didn’t even replace my battery with a new one, so I had to pay for it that’s ridiculous thanks
Good staff, prompt service and efficient buying process. The entire process was easy to manage. I had a great sales rep.
At the same time, record the car inspection process for customers to see! I really like this!
I bought my vehicle new at Sterling McCall and have relied heavily on there service department when I needed to.
You’re good team and professional. Thanks for everything.Im recommending to continue with this good work!
I was very happy with the results both in price and the professionalism of both the sales staff and the financial department
The service person was polite and communicated with me in a timely manner. $200 for the diagnostic is terrible. Over $800 to fix a widely known and easy to fix transmission thermostat issue is insane.
I bought a 22' Terrain from here and it's been great. I've had my car for 2 years now and no complaints. I've had all of my oil changes here and Arron has always taken care of me!! I have a toddler and he's always made sure I get out in a decent time!
Trevor was the best!!!! He was patient, kind and very professional. Everything was done in a timely manner.
Great customer service. Kensy help us, and went above and beyond our expectations. We are greatly appreciated.
Great customer service. They worked very hard to get the deal done. Appreciated the constant communication.
Kensy was my sales person and she was awesome. Found me in the parking lot poking around for a vehicle that fit my needs. Spoke briefly and Kensy rolled out the perfect 2025 Yukon Denali, black on light interior. I had to have it. Process was quick and seamless and followed up with me to make sure I had app downloaded. All was good so don't hesitate to reach out to her if you are looking for a new ride. Thanks again Kensy
Service advisors are alway nice and attentive Work is always done promptly and correctly Great service
Told me oil change and filter was $89 for a 2023 Sierra truck but charged me 99. Called them twice and both times they verified 89 with the details of my truck. I won’t go back I don’t like being lied too.
Received great service. Service advisor Esteban Guerra was great, informed me of other services l needed to do and how soon that should be done.
Polite professional sales lady. Finance manager very helpful. Great experience buying nudes truck. Thumbs up for dealer experience. Thank you sterling mccall
Service was very professional and the service person was very professional The car was washed before turning over to me.
Great Service ! Very professional !! Waiting in the lobby was pleasant with coffee. Great job Very Friendly !
Debbie was great! All the paper work was ready when we got there. Was in and out in a hour buying a new Yukon
John Rameriz was the one who took care of me from check in to check out. He was nice, professional, and helpful when it came to explaining the issues with my Terrain. I have been coming here for about 8 years with no real issues as far as service or with employees. I only gave 4 stars just due to the wait time. Sometimes 8am Saturday oil changes take until 1pm, sometimes you are out at 11am.
Prompt efficient courteous and helpful service will come back again as always they are good
The agent that help me was so nice and solved my issue so good and quick. The dealership was nice and clean.Employes do not speak and not friendly.
Professional and customer service centered. Rene and Senad were fantastic. They made the process seamless and enjoyable. Will recommend to my friends.
Mr .Aaron at the service center was very helpful. Positive attitude towards the requests. Arranged loaner as we requested. Completed all the necessary services and returned our truck timely.
I texted my salesman, Jansen, and requested some options for my niece to look at to replace her late model car that had too many repairs needed to justify keeping. I didn't realize how close it was to closing time when I reached out to him. That didn't stop him from a quick response just 10 minutes later with a great option for her to consider. I was even further surprised that he was willing to stay late for me to arrange the test drive the same night when she fell in love with his perfect suggestion! By the ... Read More DealerRater - Mar 5, 2025
I’ve known Eugene Martin for nine years after our 2016 purchase of a Sierra. If you want a contact who can get vehicles you want, the way you want it, he will go far and beyond to get you the vehicle.
I did not make my vehicle purchase at this dealership, but Sterling McCall GMC has gone above and beyond the two times I’ve gone for service.
Wilson was very helpful, informative and prompt with all my questions, This experience was really good!
Excellent service. Friendly service manager Kept me informed When I arrive I was attended to right away. I had 7:30 appointments
Service was great! I wish it was a little quicker, but overall it as a good experience!
Great service. Completed maintenance and fixed 2 recalls and adjusted warning system in just a few hours
I set an appointment and was greeted on time. Smooth quick service and car wash.
Very attentive and always trying to help, it was a quick and always friendly service
Best team make my deal and in less the 30 minutes excellent customer services from the manager all the way to the salesman
This dealership always provides professional and excellent service I trust them with our GMC Terrain.
The service provider that I recieved this time was great. His name was Josh and he kept me informed on what was going on. He was able to get all my issue fixed in one day. There are other things that my warranty covers but this dealer doesn't have a third party that takes care of it such as windshiled and wheels, even though other sterling mcall dealerships do. I wish they still would give you a ride so you don't have to stay at dealership all day. All in all a great experience this time around.
My experience with your service department & employees was a pleasure and a successful outcome accomplished.
I felt Basil was very respectful and personal able. The coffee was great also and appreciated the car wash. Thank you
Jordon and crew did an excellent job. I would recommend anyone using Sterling McCall GMC.
Was a joke going there, 9k service estimate for a truck a bought less then 1 year ago from same dealership group. Never told I had a $200 service charge for a check up.. but won’t give you your keys if you don’t pay.. worse truck I have ever bought in 25 years. Had that truck repaired 5 times since bought, sad for the customer.
Great fast and professional service. My Salesman was very helpful and gave me good communication coming from Baton Riuge
We were helped immediately upon arrival. Juan Gonzales, Floyd Lopez and Wilson were Great. I always get the best service the team is always ready. Thank you for always making visiting a pleasure you guys are the best!!!!! Keep up the great work
Quick to get appointment and did the work fast and very nice waiting room to wait in
As a first time buyer from Sterling McCall, to say my expectations were exceeded is an understatement. Our salesman Marcus was not only knowledgeable, but took great care of us throughout the process. We were in and out of the dealership in a new vehicle in less than 4 hours. Marcus, Senad (Sales Mgr), & Phillip (Finance) were all amazing to work with and provided outstanding customer service. I highly recommend Sterling McCall for your next vehicle purchase.
Jansen Lim was incredible and professional from the start when i have contacted the dealership and answered all my question to move the process for selling me the Mazda Cx5.
It was easy to get an appointment. The work was completed fast and my vehicle was delivered to me clean.
Serve department was incredible. Harwouna and machanic were the best. Highly recommended. Will use if needed again
Aaron has been great with communication and customer service. He helped order a part & answered all of my questions.
Service was quick and easy. Service advisor promised my vehicle to be done in an hour and a half, but exceeded all expectations and delivered my truck back in 45 minutes. The conditions outside were very cold and didn’t expect a car wash. Other than that, they usually do wash my truck after services, but I am human and understand the weather didn’t allow for it.
They were very helpful just a little inconvenience when we discussed the price the person above the salesman I felt that was not 100% polite and make me feel a little ofended
Very professional staff and respectful ,the services was amazing they take care of the situation
I just took delivery of my new vehicle and let me tell you, Jay Lim and Floyd was courteous and polite. They were always upfront about the pricing, gave me enough time for me to look around and always showed the willingness to work with me and keep me updated on my options. They made sure all of paperwork was on time and accommodated my tight schedule. Overall, I recommend Jay and Floyd to anyone as they always make me feel welcome. This was also my 2nd time doing business with them.
This is very unprofessional I was charged 200 dollars for a smoke test that I never agreed for Buick to do. I’m very disappointed that I was charged and I told them not to do anything to my car if the insurance didn’t cover the cost. I asked them to call me before doing anything to my vehicle
This is a very impressive, friendly and professionally operated dealership. My salesman, Josh Espinal was excellent help in every way to put my needs together and I was extremely pleased with our deal. In addition the General Sales Manager, Senad Hadzithusejnovic worked with us in approving and negotiating my deal. All in all I highly approve this dealership and everyone I met there. They are obviously tuned in to winning customers and the importance of each customer. Great selection of vehicles as well. I drove a long way and they didn’t waste a moment of my time!
It was a clean place and the people were very professional. I was treated with alot of professionalism.
Management was willing to work with me to reach a fair price.. The salesman was very knowledgeable and courteous.
Ariana helped us correctly, there was no pressure and it was a pleasant process. They prepped the vehicle well when we picked it up. Finance process was good as well. I would recommend to buy your vehicle here.
Great selection of vehicles in stock. They worked within my needs. Great people and experience. Thank you
Always honest about what maintenance/service needs to be done. They work with you to figure out a solution.
I want to thank Jay Quilloy For the truck, he sold me. He did a fantastic job and I am kind of tough to sell a truck to. I would definitely recommend them to anyone out there looking for a new truck. Thank you again very pleased.
They are always busy, which means they sell a lot of cars. Everyone is friendly, yet business like. Always considerate, they try hard to meet your needs and get you out as soon as possible.
See Gabriel Miranda, went above and beyond. Great place to buy a car from from.
Great, attentive service all the way around from sales to service; they make it easy.
I’m originally from Dallas & my truck broke down the day I had to come home. Although I was on hold for 30 I got a hold of a receptionist & was able to give her my contact info & received not ONE call but two calls from different service advisors! Which Im feel super grateful for! Jordan was very helpful & I really appreciate it . Thank you so much for your wonderful team!
Fast and thorough service. Of course, it helps if you can drop off and get other stuff done while the work is done.
Good service. Good communication. Gave my truck back very clean. All issues addressed and resolved.
Sterling McCall Buick GMC is very reputable, very reliable, very well maintained, and very well equipped. Mr. John Ramirez is the best advisor very experienced and very knowledgeable. He responded immediately either by phone or texting. He explained to me thoroughly what was wrong with car and how much will it cost. He was very patient and courteous. Mr. Ramirez should be a team leader who can train the staff and make sure they are prepared for the challenges and opportunities that come along with them.
Took my car in for regular maintenance ! Excellent service from start to finish, including a wash & vacuum of inside
Mr. Fofana was very helpful and very attentive. Excellent service with minimal wait time. I will always ask for Aaron Fofana
Aaron was fast and address all of my needs on our GMC truck. We appreciate the service we received. Thanks!
I worked with Jerald and mainly did everything over the phone as I was from out of town. He made the process pretty smooth overall and communicated well. We agreed to terms over the phone and I drove the next day to pickup my new truck. Great experience overall!!!
**Update Review*** I wanted to take a moment to express my sincere appreciation for the exceptional service I received from Cindy Borja, Service Advisor, and Craig, Operations Director. After multiple visits to Sterling McCall Buick GMC Service Center to diagnose and repair my vehicle, your team went above and beyond to resolve the issue and ensure it was repaired correctly.
Not only was the problem thoroughly addressed, but the level of care, attention, and professionalism demonstrated throughout the process has truly restored my trust in your dealership. Cindy and Craig exemplify what outstanding customer service should look like, and their ... Read More DealerRater - Dec 12, 2024
They have always had great customer service. They keep you in the loop of what is going on with your car as they are servicing it and have prompt and friendly service.